Health Plans

Authentic member connection must be achieved to influence behavior change and drive real, meaningful, and measurable healthcare quality, equity, and cost-containment outcomes.  Reemo's Health Smartwatch integration and messaging platform technology offers an innovative solution to member communication issues in health plans. Its simplicity – requiring no technical setup - makes it effortless for members to use. The watch integrates into their daily life, providing health monitoring, real-time data, caregiver access, and safety functions that entice members to engage with the tool. From there, the Reemo platform ecosystem links the health plan with the members to enable real impact through targeted health messaging such as preventive care, medication, program availability, and gap closure directly on the members' wrists, enhancing engagement, improving outcomes, and strengthening relationships between members and health plans.

Reemo's smartwatch technology unlocks a myriad of benefits for our customers and their members. By embracing this innovative approach to healthcare, we empower members to take charge of their well-being with personalized, real-time insights delivered directly to their wrists (85% feel their watch is helping them make health changes). Through continuous monitoring of key health metrics such as activity levels, heart rate, and blood pressure, members gain invaluable insights into their health status, enabling them to make informed decisions and take proactive steps towards better health outcomes. They can also receive daily reminders, including medication reminders, SDOH reminders, quality of life reminders, etc. 

Simple Use & Engagement. Reemo has designed their technology to especially engage seniors with complex health issues, with 85% of our membership being age 65+.  The member experience includes no initial setup for the member, it is working and ready out of the box.  The device runs on cellular, so does not require WiFi or a member to attempt to setup and connect their device. If a member has a Reemo peripheral device, a blood pressure cuff and/or a weight scale, these automatically pair to the watch and send the results- there is nothing required from the member to activate. Per survey responses, 88% of users find the watch easy to use.

The smartwatch user interface is simplified down to only 3-5 pertinent screens for a member. 87% of users find the watch useful.  This power of the simplicity of the member experience results in members loving their Reemo device, with user satisfaction consistently in the 90th percentile.  Based on the program design, we also see up to 100% of members wearing their smartwatch every single day. 

Feeling of Security. They can also place phone calls through their device, including Personal Emergency (PERS) calls, Fall Detection calls, or 'Call your Caregiver' calls.  A reported 90% of users feel safer with their smartwatch.

Member-Health Plan Connection. A whopping 96% of users feel their Reemo smartwatch helps them better connect to their health plan. 86% of the messages sent are viewed and over 80% of the messages are responded to. 

The daily connection of our Smartwatch technology opens a channel of daily communication between a member and their health plan. This connection point for a member can be their care coordinator, their care giver, their clinical team, the member experience team, the Stars team, etc.  The team can be notified of any issues a member is experiencing, queue up their next best action for the member, close more gaps in care, and improve member satisfaction. We also see over 40% of members sign up for health plan resources when presented through the watch, improving their engagement with their entire resource pool. This all leads to reduced healthcare costs and improved overall well-being.

Satisfaction and Trust.  85% of members feel their Reemo smartwatch improves their health plan satisfaction. With targeted interventions and timely health alerts, members feel supported and empowered on their health journey, ultimately strengthening the bond and trust between members and their health plan.

Real Cost-Containment. Comparing Reemo users vs. non-Reemo users, Reemo users saw a substantial reduction in Emergency Department Visits, a reduction in inpatient visits, and a significant reduction in their monthly cost.  

Summary. The incorporation of Reemo's smartwatch technology delivers tangible value to our customers by promoting proactive health management, reducing healthcare costs, improving Stars ratings, and fostering lasting member engagement and satisfaction.