Support

Click any topic for instructions and help.

Initial Setup

How to Setup your Reemo Health Smartwatch

Printable Setup Instructons

  1. Make sure Reemo is charged by placing it in the charging stand. Charging stand setup instructions are available below and in the Quick Start Guide included with each watch.
  2. Press and hold the Power Button (on lower right) to turn on the watch
  3. Goto my.reemohealth.com/signup to setup your account.

To setup your account and activate your watch, you’ll be asked for:
Account Information: Name, Phone, Email and a new Password for login.
Wearer Information: Home Address, Date of Birth, and Gender
Emergency Contacts: Name, Email, Phone and Relationship of up to two contacts. At least one contact is required, additional contacts can be added after registration.

Having trouble? Contact Support Mon-Fri 9am-5pm CT. Call 1-877-MyReemo (1-877-697-3366)

Using the Smartwatch

Switch Screens

To use the watch, press the Wake button.

Switch between apps by swiping left or right on the watch screen or by rotating the bezel.

Heart Rate

To take your Heart Rate, switch to the Heart Rate screen.

Tap once to take a reading. Your current pulse will be displayed.

Heart Rate is taken automatically every 10 minutes. If you see a time interval longer than 10 minutes ago when wearing the watch, it means a previous reading was unsuccessful.

Won’t take a reading when tapped. OR No result when taking a reading.
–> Be sure watch is worn so light sensors on the back are in “constant contact” with the skin.
–> Try repositioning the watch.
–> Check the back of the watch to make sure it is clean and unobstructed.
–> Hold still while taking a pulse – for example, with hand resting on a tabletop.

Why doesn’t my latest heart rate show on my Reemo Dashboard?

The watch uploads data every 30 min, unless there is a Call for Help initiated, then it sends data up every 5 minutes. There can be a delay in data being transmitted from the watch to the portal, if you have poor cellular connection. Try moving to a location with better cellular service. If this does not resolve in 30 min, try restarting the watch.

Steps

To view Steps, switch to the Steps screen.

My step count doesn’t seem to be accurate.

Wear your watch on your dominant arm. Be conscious about moving your arms when you walk. Steps begin to get measured after a minimum of 10 to 12 successive movements of your arm during motion.  It is normal to see steps update on the Steps screen after 15-20 steps have been taken.

Why don’t my steps show on my Reemo Dashboard?

The watch uploads data every 30 min, unless there is a Call for Help initiated, then it sends data up every 5 minutes. There can be a delay in data being transmitted from the watch to the portal, if you have poor cellular connection. Try moving to a location with better cellular service. If this does not resolve in 30 min, try restarting the watch.

Not recording steps on the watch.  OR  Steps reset in the middle of the day.
–> Re-start the watch
–> If possible, verify you have cellular connectivity.
–> Be sure watch is powered on and place in charger. Charge for at least 30 min.
–> Re-start the watch.

Live Concierge Help

To place a Call for Help, press and hold the call screen until the phone starts ringing.

An agent will answer your call, speak with you, and dispatch help as needed.

Live Concierge Help can contact police, fire, ambulance, emergency or helper contacts. This is why it’s important for wearers to complete the information on emergency and helper contacts in their account.

If emergency services are dispatched, anyone listed as an emergency contact will be notified.

Cleaning

Clean as often as needed. Clean watch and band using diluted mild soap and water while wiping gently with a clean microfiber cloth. Rinse gently. Wipe dry with clean microfiber towel. DO NOT USE chemical solvents or glass cleaner.

Watchband

Place the watchband on your wrist ensuring that it fits snugly and comfortably.

Reemo comes packaged with Large and Small watchbands.

You can also use aftermarket bands that are compatible for Samsung Gear S2 or buy an adapter for about $8 that will allow you to use any standard watchband. Search online for “samsung gear s2 band adapter” to find a set for purchase.

Instructions to replace the watchband can be found by watching this video:

Water Resistance

The Reemo smartwatch is water resistant up to 3 feet of water for up to 30 minutes.

Normal activities, like washing dishes, washing hands, etc., will not harm the watch. It is also safe to wear the watch while showering or bathing. However, swimming or other activities where the watch is submerged in water for longer periods of time is not recommended. Manufacturer Info

Screen Frozen

The watch seems to have stopped or is frozen. What should I do?

Restart the watch by pressing and holding the Power button (lower right) until the watch restarts (normally 5-7 seconds).

I tried restarting my watch and it doesn’t seem to be working–what else can I try?

Be sure the watch is powered on, place it on the charger, and contact us. Besides charging, this will also send device diagnostic info to our support team in advance of your call.

Warranty

There is a one year warranty on the watch.
If the troubleshooting steps don’t work related to the problem you’re having, contact support at 1-877-MyReemo (1-877-697-3366) Mon – Fri 9am-5pm CT and they will work with you to see if they can resolve the problem or will exchange the device. If the device is out of warranty we have replacement options available.
For details of hardware warranty coverage, visit: http://downloadcenter.samsung.com/content/UM/201605/20160510083704615/WEA_SM-R732__Gear-S2-Classic_EN_HS_TZ_FINAL.pdf.

Smartwatch Power

How to Charge

Assemble charge base

 

 

 

 

 

 

 

 

To charge, place the watch on the charging dock. When the watch is seated properly, the light at the base will illuminate. Red means the watch is charging; green means it’s fully charged.

 

Charge daily (1-2 HR) for best performance.

 

 

Watch does not wake or screen displays low battery.

–> Place watch on charger.

Watch is on charger, but does not appear to be charging, [no red or green light at base of charger].
–> Check to ensure charger has power. If plugged into a power strip, make sure it is powered on.
–> Verify that the base is fully connected to the charging cord.
–> Be sure the back of the watch is clean and making contact with the charging base.

Power Up Watch

To turn on the watch, press and hold the Power button until the Samsung logo appears. Wait for the Reemo app to fully load. When the time is displayed, the watch is ready to use.

Battery Level

To view Battery Level, switch to the Battery status screen.

Dashboard

Log In

Wearers can log into their Reemo dashboard at my.reemohealth.com,
by entering their email and password, and clicking Log In.

Unable to login to personal dashboard.
–> Verify the email and password is the same as account
–> Use the password reset link on the login page.

Dashboard

The Reemo dashboard displays current activity data including Heart Rate, Step Count, Device Information, and Last recorded Location.

To view additional details about Heart Rate, scroll down to Heart Rate History and place your cursor over each data point.

Additional details about Steps are available in Step Count History, and viewed by placing your cursor over each day.

Account Page

To edit account information, select Account from the drop down menu in the upper right of your screen. The information on this page is used during live help calls, which is why it’s important users take the time to complete it.

To edit Personal, Emergency, or Helper Information, click ‘Edit’; make the desired changes; and click ‘Save’.

To change your password, click on the ‘Change Password’ link on the lower left of the Account screen; make the desired changes; and click ‘Reset Password’.

Logout

To Logout of the portal, click ‘Logout’ from the drop down menu or close your browser window.

Connections

Connections Overview

Your Connections
Connections are the people that care about your wellness and safety. They are your loved ones, friends, health professionals, neighbors, and others in your support network helping you maintain your independent lifestyle.

Reemo Health Dashboard
Connections are a simple way to share your wellness and safety status with family, caregivers and others in your support network. Part of your Reemo Health Dashboard, Connections allows you to share a portion of your dashboard that others can view online using a web browser.


When a connection logs into the my.reemohealth.com dashboard, they will see most of what you can see. This includes steps, heart rate and graphs/trends of this information over time. They will also be able to view your device status and location when it was last updated.

Benefits
Connections keeps your support network in the loop. Wearers benefit because their loved ones and caregivers can be better be engaged, provide encouragement, and be ready to help if needed. When your support network is informed, they can better coordinate care and support your independence.

Accessing Connections

Getting Started
Connections is located in the Reemo Health Dashboard. To access it, log into: my.reemohealth.com using the email address and password created when your smartwatch was setup.

Wearers can log into their Reemo dashboard at my.reemohealth.com,
by entering their email and password, and clicking Log In.

Unable to login to personal dashboard.
–> Verify the email and password is the same as account
–> Use the password reset link on the login page.

Adding Connections - Wearer

Adding Connections
Connections are added by inviting a connection to become a Viewer.

The Connections page in the dashboard makes this easy. Simply enter the contact information and the relationship with a connection to add them as a viewer. Your connection will receive an email invitation. Once they accept the invitation, they become a connection and can view your dashboard.

Here are the steps in detail:
1. Login to the my.reemohealth.com dashboard
2. Click on the Connections link at the top of the page

On the Connections page, you will see:

View Others

• These are the connections you have with other Reemo Health Smartwatch wearers

My Viewers

  • The connections who can view your dashboard
  • Connections you’ve invited, but not yet accepted your invitation
  • When you first get started, you might not have names in either of these two lists, and that’s ok.

To summarize, a Viewer can:

  • View your steps, heart rate, device info/battery level and last location
  • View your heart rate and steps over time on a chart

Viewers cannot:

  • Make any changes to your information
  • Invite other viewers

3. Click “Add Viewer”

This button will bring up a form that defines a new connection and sends them an email to invite them to view your dashboard. You’ll need their first name, last name, and email address at a minimum. For convenience, there is a place for the viewer’s phone number, and a drop down menu of options making it easy for the viewer to identify their relationship to the wearer.

a. Enter the required info:

  • First Name
  • Last Name
  • Email Address

Optionally add:

  • Phone number for the connection/viewer
  • Select their relationship to the wearer

b. Click “Send” button

The new connection will receive an email invitation that will look similar to:

4. What happens next

When the invitation is received by the wearer’s new connection, they will need to accept it to become a viewer. Until this happens, the Connections page in the Dashboard will show a status of “Sent” in the My Viewers list. Connections have 30 days to accept before the invitation expires. Clicking the Resend button sends a new invitation link to the connection and restarts the 30 day timer.

To accept, the connection will accept the invitation by either clicking on the link, or copying and pasting the URL in the invite email.

Accepting Invitation - Viewer

To gain access to a wearers Reemo Health Dashboard, you will need to accept the email invitation to become a viewer. Accept by either clicking on the link, or copying and pasting the URL in the invite email. The email will look similar to:

Connections have 30 days to accept before the invitation expires. If you did not receive the email from the wearer, let them know and they can resend your invitation.

Accepting the invitation will open the Account Signup page on my.reemohealth.com. They will need to provide the following, and accept the license agreement to open the account.

  • First Name
  • Last Name
  • Email Address
  • New Password

Once all the account information has been entered and a new password created, the “Create Account” button and outline around the “Confirm Password” area will turn blue.

Next, click the “Create Account” button and the following screen should appear:

Click the “Done” button and login to view the wearer’s Dashboard.

Connections see the Dashboard of wearers with the same information as the wearer except:

  • No account information for the wearer other than their name is shown
  • Other Viewers / Connections are not shown

If the Connection is also a Reemo Health Smartwatch wearer, logging into view a Dashboard they have been invited to also logs them into view their own data; provided the same email was used. To switch between Dashboards, choose either “Dashboard” or “Connections” from the Account dropdown menu in the upper right of the screen. It is the upper right menu that shows the first name of the account used to login.

Removing Connections

Removing a Connection to a Viewer

Removing a Viewer from accessing a Dashboard can be done at any time. To remove a Viewer, login to my.reemohealth.com using the wearer account email
and password.

1. Click on the “Connections” menu item at the top of the page.
2. In the list “My Viewers” locate the connection to remove
3. Click on “Remove” button.
4. The connection will be removed as a viewer

What Happens Next
The connection will be unable to view your Dashboard/health information. They will not be notified that they have been removed as a Viewer/Connection.

Note: if the connection is a Reemo Health Smartwatch wearer, they will still be able to login and view their own Dashboard and those they have been invited to.

Re-adding the connection as a viewer is easy. Simply use the Add Viewer invitation process described above.

Still need help?

Get VIP service from our support staff – available Mon-Fri 9am-5pm CT (closed on holidays). Call 1-877-MyReemo (1-877-697-3366)

Support will help with product questions,  troubleshooting, or warranty returns.